Shipping Policy
At Heymao Toys, LLC we want your experience to be as magical as our toys! Here’s how our shipping works:
- Shipping Area: We currently only ship within the United States.
- Processing Time: Orders are typically packed and shipped within 1–2 business days after your order is placed.
- Shipping Options: Free shipping over $50. If your order is under $50 a flat rate fee of $8 applies. All orders are shipped using USPS Standard Ground shipping.
- Tracking: You’ll receive a tracking number as soon as your order ships, so you can follow your package’s journey to your doorstep.
Returns & Exchanges
We want you to be delighted with your Heymao Toys experience! Here’s our returns policy:
-
Blind Box Purchases:
The fun of blind boxes is the surprise! Because each box is a mystery, we do not offer returns or refunds or exchanges for open boxes or if you receive a character you weren’t expecting. -
Damaged or Defective Items:
If your item arrives damaged or defective, please contact us within 7 days of delivery. Please include a photo and/or video of the damage during unboxing to help us resolve things quickly. Livestream Unboxings: We highly encourage users to take screenshots and video recordings during and after Livestream Unboxings to use as reference. -
Other Returns:
Unopened, unused items (excluding blind boxes) may be returned within 30 days of delivery. The item must be in its original condition and packaging. Please contact us for return instructions before sending anything back. Customers will be in charge of any return shipping fees. -
Refunds:
Once your return is received and inspected, your refund will be processed to your original payment method within 7 business days.
If there are any other questions/concerns, please don't hesitate to reach out to us at hello@heymaotoys.com!