Seller's Statement and Buyer Agreement:
- Due to the nature of mass production, minor imperfections or variations may occur in products. These are not considered defects, and Heymao Toys is not responsible for minor manufacturing flaws that do not affect the overall function or enjoyment of the item
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The buyer is responsible for providing accurate shipping information; we are not liable for lost packages due to incorrect addresses.
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All sales are final unless otherwise specified (see our Returns Policy for details).
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By purchasing from Heymao Toys, you agree to these terms and conditions.
1. Agreement to Terms
By accessing and using the Heymao Toys website (“Site”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree with any part of these Terms, please do not use our Site or services.
2. About Us
Heymao Toys (“we,” “us,” or “our”) operates this website to offer original and authentic collectible toys and related products. These Terms govern your use of our Site and your purchases from us.
3. Purchases & Payments
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All prices are listed in USD and are subject to change without notice.
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By placing an order, you agree to provide current, complete, and accurate purchase and account information.
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We reserve the right to refuse or cancel any order at our discretion.
4. Shipping
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We currently ship within the United States only.
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Orders are processed within 2-3 business days.
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Shipping is free for “no box” options; shipping for “with box” options is calculated at checkout, unless your order qualifies for free shipping (see our Shipping & Returns page for details).
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Tracking information will be provided once your order ships.
5. Returns & Refunds
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Due to the surprise nature of blind boxes, we do not offer refunds or exchanges if you receive a character you weren’t expecting.
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If your item arrives damaged or defective, please contact us within 7 days of delivery for assistance.
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See our Shipping & Returns page for full details.
6. Authenticity Guarantee
We guarantee that all products sold on Heymao Toys are 100% authentic and sourced from official brands.
7. Prohibited Activities
You agree not to:
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Violate any laws or regulations.
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Infringe on our intellectual property or that of others.
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Post or transmit harmful, offensive, or fraudulent content.
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Interfere with the security or functionality of the Site.
8. Intellectual Property
All content on this Site, including images, logos, graphics, and text, is the property of Heymao Toys and may not be used without our written permission.
9. Limitation of Liability
Heymao Toys is not liable for any indirect, incidental, or consequential damages arising from your use of our Site or products.
10. Changes to Terms
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page. Your continued use of the Site constitutes acceptance of any changes.
11. Contact Us
If you have any questions about these Terms, please contact us at hello@heymaotoys.com.
Thank you for choosing Heymao Toys! We hope you have a pawsitively wonderful shopping experience.